Delivery Excellence
Quality Mission
Our job tracking system ensures that we are in complete control of projects at any given time. This tracking system is updated regularly and enables Nirvana to ensure timely delivery and achieve the highest standards in quality.
We believe in doing things right the first time, each time.
In addition to this we have incorporated other QC techniques, which are used at different stages of the projects. Our commitment to our global clients is to provide quality-driven solutions within the client framework and requirements. Needless to say, we guarantee and always achieve near 100% accuracy in all the assignments we undertake. We provide clients with output accuracy levels up to 99.9% with our stringent quality policy on printed matter.
Turnaround Time
- We can handle projects with 12-24-36 hours turnaround time
- Nirvana has never failed on delivery in any of its projects
- Time difference between the Americas/Europe and India makes it a virtually 24-hour operation for these companies
Nirvana offers turnaround times of 12-24 hours for those customers who are in need of processed data almost immediately. The data is primarily captured from documents that are scanned and transferred to our secured FTP site. The data capture process takes place immediately once the scanned documents are downloaded to our servers. Alternatively, Nirvana can also work ‘live’ on client servers through a VPN or a Virtual Desktop Infrastructure (VDI), where only the front end is provided to enter data with a view of the document that needs to be processed.
Communication
Our on-time performance is one of the best in the industry. Our policy "The Client Comes First" reflects in our performance and can be vouched for by many of our international and domestic clients.
We have always believed that communication with our clients is the key to our success. Clients are informed of the minutest details on their projects to ensure no errors and time lost due to miscommunication.
Success Stories
A good example would be one of our claims-processing clients, who is awarded (by their principals) for early processing of claims. We have reduced their regular TAT from 24 hours to below 16 hours as we process these claims immediately upon receipt of the images and are carrying out all QC work in India which eliminates any delay in QC by the client. We are using a process developed in association with our clients that ensures all output is sent through two levels of validation programs that ensures the highest accuracy and avoids any delays due to QC or re-work.
Another of our success stories is one where we assisted our client in completing "online indexing" of more than 19 million records, a large portion of which was medical records.
The client had put forth a condition to set up a team of 300 employees in a month's time, over three shifts and to process the 19 million online documents thereafter (within a 4 month timeframe including set-up time of 1 month). This job initiation (set-up) was achieved in a very short 2-week time span which led to the client completing their target of 19 million records in a period of 3.5 months, ahead of the 4 months that they had targeted.
Close follow-up/coordination with the client for new instructions, good communication and continuous training were the major reasons for our success. This backed up by very skilled software and hardware teams is our strength.
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Quality Achieved
99.9% accuracy
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Types of Forms
HCFA forms
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TAT
16 hours
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Performance Guarantees
Validation programs developed ensure the highest quality.